Third busiest day ever for West Yorkshire Police customer contact center

Wednesday, June 22, 2022

West Yorkshire Police are providing a timely reminder of what you should contact police after one of the busiest 24 hours the Force has ever seen.

There were 5,140 total contacts from members of the public in the customer contact center from 6 a.m. on Friday June 17 to 6 a.m. on Saturday June 18, making it the third longest 24-hour period. high ever recorded. Contacts included people calling 999 and 101 and using 101 Live Chat, email and online reporting services.

Tom Donohoe, Customer Contact Center Manager, said: “It was completely unprecedented and more in line with what we might expect to see on New Year’s Eve, which tends to be our busiest day in the world. ‘year. On an average New Year’s Eve we take about 1,850,999 calls and during that 24 hour period we took 2,007.

“I want to make it absolutely clear that we will never deter anyone from contacting the police on legitimate policing matters, but when contact levels are this high we need to make sure people contact us for the right reasons. We kindly ask people to help us help you.

“On a daily basis, we still receive nuisance calls, calls which should be for other services such as local authorities and the RSPCA, and calls which can be dealt with online.

Did you know that you can use our live chat 101 to contact us in case of non-emergency

“While online contacts still count towards our total number of contacts, they tend to be quicker for the audience member and the customer contact center team to process.

“Please always call 999 in an emergency, when there is a threat to life or a crime in progress, but consider looking online before calling the police with further questions.”

There is more information on the West Yorkshire Police website about our online services, but they include:

ask the police

West Yorkshire Police have registered with which offers answers to frequently asked police questions. Residents are urged, where possible, to check the website or mobile app first to see if they can get their question answered without having to contact the police.

Local Crime Tracker

About 20% of calls to 101 come from victims of crime seeking an update on their investigation or contact information for the investigating officer. The Local Crime Tracker lets people know their investigation status and investigator details by searching by their unique crime reference number.

101 Live Chat

Members of the public can have a two-way conversation with a member of the Customer Contact Center team using the 101 Live Chat system on the West Yorkshire Police website. The advantage of using this system is that a contact center agent can provide assistance to several people at the same time, rather than being committed to a single phone line, and for quick queries it is a perfect way to skip the line. It is also popular with the deaf community or members of the public who need some time to compose their thoughts.

Online crime reporting

Although 101 can be used to report crimes, there are also options for reporting crimes on the West Yorkshire Police website. There are a number of dedicated reporting forms, including anti-social behavior, harmful biking, criminal damage and domestic violence.

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