Tax Tip – Need to contact the CRA about your business taxes? Here are some tips on how to get the information you need

OTTAWA (ON), April 4, 2022 /CNW Telbec/ – High volumes of calls to the Canada Revenue Agency (CRA) Business Inquiry Line can result in long wait times to reach a customer service representative.

Here are some quick and easy alternatives to finding the information you need (instead of calling).

To verify We are improving the information on our web pages to make it easier for Canadians to find what they need online. This includes services and information for:

Try our set of digital services: ARC has a suite of digital services to help you transact online quickly and securely. This suite of services will allow you to:

  • file returns;
  • change information;
  • information required;
  • make payments;
  • view statements;
  • calculating amounts;
  • make registrations, and more.

This is where you’ll find popular business tools like My business account and Represent a Client.

Download the Canada Business app: The Canada Business app simplifies access to government services for small and medium-sized businesses Canada. Designed for business owners, the app puts government programs and services at their fingertips. Canada Business App provides easy navigation to government programs and services; provides recommendations tailored to your business; provides easy access to COVID-19 support and other programs and services, and more. Download it now from the App Store or Google Play.

If you still need to call us

For information or transactions that cannot be completed online, or if you have account-specific questions about your business, call our Business Inquiry Line at: 1-800-959-5525.

Our phone lines are open:

  • Monday to Friday: 8:00 a.m. – 8:00 p.m. (local hour)
  • Saturday: 9 a.m. to 5 p.m. (local hour)

For more information on our hours of service, visit Contact the Canada Revenue Agency.

To protect the security of your account, you will be asked a number of questions to validate your identity. Please prepare the following information:

  • Business Number
  • Company Name
  • business address
  • Open a business account or an assessed return, notice of assessment, reassessment or other tax documents

Contacting us on behalf of someone else

Only authorized representatives can call on behalf of someone else. Representatives are individuals you to allow to help you manage your business tax information. It is important to know who your representatives are and what information they have access to. You can delete reps that are not up-to-date using My business account.

Authorized representatives can do one or more of the following actions:

  • Access your personal tax information, assessment or new assessment
  • Obtain information on your business tax accounts
  • Update certain information about your business number and program account
  • Access or update your non-resident tax account information
  • Access or update trust account information
  • Check their authorization by referring to their client list in Represent a Client (does not apply to non-resident accounts or trust accounts)

To find out more, visit New: Confirm a representative using My Account or My Business Account.

Stay connected

SOURCE Canada Revenue Agency

For further information: Media Relations, Canada Revenue Agency, 613-948-8366, [email protected]

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