Migration of Top Talent to Dialpad Continues with New Additions from the Contact Center and Communications Industry

SAN FRANCISCO–(BUSINESS WIRE)–Dialpad, Inc., the industry leader in AI-powered communication and collaboration, is expanding its cloud communications expertise with the addition of John Finch as Senior Vice President, Solutions, Customer and Product Marketing, Homero Salinas as Senior Vice President, Global Commercial Sales and Sangeeta Walsh as Vice President, Partnerships and Application Ecosystem. This trio of industry leaders brings nearly 50 years of combined experience in the contact center, enterprise communications and mobile communications industries to make Dialpad the single platform for a communications experience as as a truly unified service (TrueCaaS™).

John Finch returns to Dialpad after a five-year hiatus leading Zendesk’s enterprise product marketing and RingCentral’s global customer service marketing strategy and execution. Prior to his first stint in product marketing leadership at Dialpad (2015-2017), Finch held product marketing leadership roles at Serenova (LiveOps) and Genesys, bringing to market enterprise-based contact center solutions. on the cloud. In his new role, Finch will lead product marketing, vertical solutions, customer marketing and analyst relations as Dialpad evolves and expands its global reach.

Homero Salinas joins Dialpad to lead the global expansion of its commercial sales department beyond its current customer base of 25,000 brands and millions of individual users in more than 70 countries. Salinas has built a distinguished career in the contact center and corporate communications industry with a strong track record of success. In 15 years at Five9, Salinas rose from director to senior vice president within the sales organization. During his tenure at Five9, Salinas’ responsibilities included regional, national and global accounts for small and medium businesses at the commercial and enterprise level. In addition to direct sales and team management, Salinas oversaw sales and performance for Five9. Prior to joining Dialpad, Salinas spent over three years at unified communications provider, 8×8, where he led the global commercial sales department.

Sangeeta Walsh brings nearly 20 years of experience in mobile and cloud partnerships, marketing and platform technology integrations to her leadership role at Dialpad. Walsh has led product operations, product marketing, and strategic partnership teams at startups and Fortune 500 companies, including Motorola and Nokia. Most recently, at RingCentral, Walsh’s work led to an 80% growth in embedded app adoption and contributed to significant revenue growth through increased app gallery engagement, to market worldwide and award-winning development products. At Dialpad, Walsh will lead the company’s go-to-market strategy for its Independent Software Vendor (ISV) partners and developers to maximize value and expand Dialpad’s footprint worldwide.

“We are delighted to welcome John Finch, Homero Salinas and Sangeeta Walsh to leadership positions at Dialpad as we prepare for our next period of hypergrowth. I am honored to have these industry experts recognize the tremendous opportunity that Dialpad faces and that we are poised to succeed,” said Craig Walker, Founder and CEO of Dialpad. “These incredible hires validate the momentum that Dialpad continues to show and we are honored to welcome major talent among worthy competitors. The addition of John, Homero and Sangeeta strengthens our management team and will contribute significantly to Dialpad’s bright future.

Dialpad ushers in a new wave of preparation for its next phase of evolution with the addition of Finch, Salinas and Walsh to the leadership team. Along with high profile leadership changes over the past 12 months, including CMO Morgan Norman returning to RingCentral’s Dialpad in 2021 and the addition of successful and influential sales leaders, Dialpad is well placed for rapid acceleration as more companies unify. enterprise communications on a single TrueCaaS platform for cloud-based voice, video conferencing and contact center solutions designed for the modern, mobile workforce.

Additional Resources

  • See how the industry’s only truly unified communications platform improves both user and customer experience

  • Find out how to best use artificial intelligence (AI) in business communications

  • Learn more about on-premises and cloud solutions for contact centers

Social networks:

About the keyboard

Dialpad is the global leader in AI communications for businesses, transforming the way the world works together. Dialpad customers get a TrueCaaS™ experience, truly unified business and customer communications, including a cloud-based business phone system, SMS and team messaging, video meetings, and the world’s most advanced AI contact center , all in one beautiful app. Over 25,000 innovative brands and millions of people use Dialpad to connect their teams from anywhere. To visit www.dialpad.com for more information and a demo.

Comments are closed.