Falkirk Bus Company Opens New Customer Contact Center

Stagecoach has officially opened its new Customer Contact Centre, based at its headquarters in Perth and customers across the UK will be able to use the new one-stop telephone and digital contact point.

A versatile new team of more than 60 new Customer Service Advisors and Team Leaders will operate an improved service seven days a week and move to fully extended opening hours on weekdays and weekends during the year.

Customers can still contact Stagecoach in the usual way via Twitter, Facebook or email and a dedicated advisor will be on hand to assist with their enquiry.

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Stagecoach hopes its new customer contact center will improve the service offered by the company

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However, customers can now call 0345 241 8000 and speak to someone in the new customer contact centre.

Carla Stockton-Jones, Managing Director of Stagecoach UK, said: “This is a clear demonstration of our commitment to providing the best possible service to customers in our quest for a cleaner and greener country and also marks another major step in our customer transformation strategy.

“I’m proud of our team who worked hard to introduce our new customer contact center. This is an exciting and major step forward in our plans and from this week our new customer service team will serve customers across the UK.

“There is a huge opportunity to attract people to more sustainable public transport in the years to come, as national governments seek to move to net zero. Providing the best experience for every customer is key to helping people move from the car to public transport.

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