Entergy Expands Contact Center Operations in North Louisiana

News Center > Entergy Expands Contact Center Operations in North Louisiana

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Approximately 170 new jobs will better serve customers and stimulate local economic development

WEST MONROE, Louisiana – Entergy has chosen West Monroe, Louisiana as the location to expand its contact center operations. The company is adding approximately 170 new jobs which will consist of customer service representatives and several supervisors and training specialists.

The expanded team of approximately 220 people, expected to be in place this summer, will bolster and support customer service across the company’s four-state service territory in Arkansas, Louisiana, Mississippi and Texas. More locally, in the West Monroe area, the expansion will help spur economic development through job creation and additional spending.

“Entergy’s expansion of its West Monroe customer service center demonstrates a strong commitment to effectively communicating with its 1.1 million utility customers in Louisiana,” Governor John Bel Edwards said. “With a presence in nine out of ten parishes across our state, Entergy plays a key role in supporting Louisiana’s emergency response and community recovery efforts from severe weather. This announcement is good news for the state’s preparations for the 2022 hurricane season and good news for the economy of the northeast Louisiana region.

“The City of West Monroe is thrilled to learn that Entergy will be expanding its contact center operations to West Monroe,” said Staci Mitchell, Mayor of West Monroe. “We believe that this significant addition of quality jobs will stimulate economic growth in our region. Entergy plays an important role in the overall growth, economic development and quality of life of our community. We thank them for investing in our community and helping to create a stronger local economy.

The expansion is part of Entergy’s commitment to providing positive customer interactions and high service levels, in part by triaging cases so customers are quickly placed with a representative who can best meet their needs. .

While some contact center employees will focus on day-to-day customer interactions, others will focus on complex cases, including new construction applications, issues involving small business and farm accounts, and even applications. submitted via social media.

“At Entergy, our customers and our communities are at the heart of everything we do, and that’s why we’re so proud to announce the expansion of our contact center to North Louisiana,” said Phillip. May, president and CEO of Entergy Louisiana. “Often, a customer’s first experience with our company is with a representative over the phone, and we want that experience and every experience that follows to be seamless and positive.”

He added, “We are always looking for ways to better serve our customers and provide employment opportunities for people in our communities, and this expansion is just another way we are working to improve customer service and the quality of life in the cities and towns we call home.

About Entergy Louisiana

Entergy Louisiana, LLC provides electric service to more than one million customers in 58 parishes and natural gas service to more than 96,000 customers in Baton Rouge, Louisiana. Entergy Louisiana is a subsidiary of Entergy Corporation, a Fortune 500 company headquartered in New Orleans. Entergy powers the lives of 3 million families and businesses in Arkansas, Louisiana, Mississippi and Texas. Entergy is creating a cleaner, more resilient energy future for everyone through our diverse portfolio of low-carbon and zero-carbon energy sources. With roots in the Southern Gulf region for over a century, Entergy is a recognized leader in corporate citizenship and provides over $100 million in philanthropy and advocacy efforts to local communities each year. Our approximately 12,500 employees are dedicated to fueling life today and for future generations.

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