8×8 XCaaS™ Integrated Cloud Communications and Contact Center Solution Enhances Capabilities and Sees Global Customer Growth

8×8, announced continued global growth and customer adoption of the 8×8 XCaaS™ (eXperience Communications as a Service™) solution. 8×8 XCaaS, which includes an integrated cloud contact center, voice, team chat, video meetings, and CPaaS embeddable API features in a single-vendor solution, accounts for over 35% of subscriptions and annualized recurring usage (ARR) from the third quarter of fiscal 2022 ended December 31, 2021, an increase of more than 35% year-over-year.

“Managing teams in multiple countries and continents creates unique challenges in communication, collaboration and customer engagement,” said Charles Bonomo, Chief Information Officer at Infinite Electronics, one of the world’s leading vendors. of electronic components. “8×8 XCaaS allows us to have our 500+ employees in the United States, Mexico and China on a single, high-availability, integrated cloud communications and contact center platform to deliver resilient communication and customer engagement capabilities on a global scale.”

According to Metrigy, businesses succeed when they integrate their contact center with unified communications. Those using an integrated cloud-based unified communications and contact center solution from a single vendor reported nearly 100% revenue improvement, 14% cost reduction, 57% improvement in customer experience and a 37% improvement in agent efficiency.

New XCaaS 8×8 features include:

  • The industry’s first integrated cloud telephony and contact center solution in the Philippines, which extends comprehensive 8×8 PSTN replacement services to 48 countries and territories.
  • New features include multiple call park modes, shared notes, and phonebook filtering options for Reception 8×8a compound experience for handling high-volume calls.
  • Advanced business video meeting features, including breakout rooms, polls and detailed post-meeting summaries, plus additional moderation controls for efficient meetings.

Adoption of 8×8 XCaaS is gaining momentum across a wide range of industries and geographies. Recent 8×8 XCaaS deployments, often paired with 8×8 Voice for Microsoft Teams and the Microsoft Certified 8×8 Contact Center, highlight an emerging trend to consolidate communications that is changing the way organizations work in a world hybrid:

  • Kubota North America, a leading manufacturer of tractors, lawn mowers, agricultural equipment, construction equipment and industrial engines, has implemented its “One Kubota” initiative to bring together multiple business units on one single communication platform. Following a successful pilot project conducted by the 8×8 Center of Excellence, Kubota selected 8×8 XCaaS for 1,000 UCaaS seats and 200 CCaaS seats for streamlined business communications across the organization .
  • Based in Brisbane, Australia, ALS Limited provides testing, inspection, certification and verification services for over 370 sites in 65 countries. They continue to grow their global investment in XCaaS 8×8, most recently adding another 800 users with Microsoft Teams integration to support employees in Australia, Canada, New Zealand and the United States.
  • Inpro is a global manufacturer of high-performance, cutting-edge architectural products for commercial buildings. They selected 8×8 XCaaS and 8×8 Voice for Microsoft Teams to support over 600 employees worldwide. They chose XCaaS for compound experiences, such as 8×8 Frontdesk, which will provide receptionists with advanced call-handling capabilities, and for tight integration with Salesforce.
  • Hays County in the Austin, Texas metropolitan area is one of the fastest growing counties in the United States. The local government researched a single, high-availability cloud communication platform and selected 8×8 XCaaS with 8×8 Voice for Microsoft Teams to support a population of over 240,000 people.

“Companies around the world are recognizing that a single, integrated unified communications and contact center solution is a critical component in meeting the ever-changing demands of a modernizing workforce,” said Hunter Middleton. , Chief Product Officer at 8×8, Inc. “By continuing to innovate through 8×8 XCaaS, we help organizations optimize the experience for employees and customers, regardless of location or device.

8×8 XCaaS is built on the resilient, secure and compliant 8×8 eXperience™ communications platform, which offers the highest levels of reliability and the only 99.999% SLA platform-wide financially backed by the industry on an integrated UCaaS and CCaaS cloud solution.

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